Macon Mayhem Gameday Guide to COVID-19
If you have any questions regarding coming to a game this season, please give the Mayhem front office a call at 478-803-1592. We’d love to explain the processes and help answer any questions you may have!
Welcome to the 2020-21 season of Macon Mayhem hockey!
We are blessed to be part of such a forward-thinking league as the Southern Professional Hockey League. The SPHL is playing this season in venues and cities that are allowing for limited spectators to ensure the season is played with as little interruption as possible.
At the same time, we have to be good stewards with the privilege of playing this season while we are still very much in the midst of a global pandemic. To that end, we have partnered with our home venue, the Macon Centreplex, and formulated procedures and guidelines that ensure the safety and well-being of our players, staff, fans, and everyone involved to keep this season as successful as possible. Some of the changes and modifications will be cumbersome. Not all will agree with them. However, we must all abide by them or run the risk of playing the season with even more limitations on attendance, or worse yet, play the season with no fans or not play at all.
The pandemic has put our hockey team in a unique position. With many teams in the ECHL not playing this season and half the teams in the SPHL sitting out due to COVID-19 restrictions, the level of hockey will potentially be that which hasn’t been seen before in the history of the Mayhem. Head Coach Kevin Kerr and Associate Head Coach Ryan Michel are working hard on the hockey operations side to give us the best chance to be successful on the ice and bring Macon another championship team. Off the ice, this is our first season with new, locally based ownership. Dr. John Sapp, Charles Olson, John Regan, Mason Bryan, and I are pulling out all the stops to bring a fun, exciting experience to our fans in Middle Georgia.
Thanks in advance as we navigate these unprecedented times. I sincerely hope in the near future we can return to a sense of normalcy and have an arena packed to the rafters, but in the meantime, the guidelines set forth here will help ensure the stability of our product this season.
Yours in hockey,
- If you are sick, stay home. If you have any of the hallmark symptoms of COVID-19, or if you are sick in general, your attendance is strongly discouraged. Staff will be stationed at each entrance to measure body temperature. If your temperature reads 100.4F or higher, you will be placed in a holding area and rechecked after 15 minutes. If your temperature is still at or above 100.4F, you will not be admitted into the building.
- You are encouraged to buy your tickets online well before game day. Seats are reduced this season due to social distancing guidelines and are only being sold in “pods”, or groups of seats on the same row. When purchasing tickets, you must purchase all tickets in a “pod” or grouping. NO partial purchases are allowed. TicketMaster allows for mobile ticketing, where your mobile device contains a barcode that is your ticket for entry to the game. See the Mobile Ticketing 101 section on page 5.
- Cashless electronic transactions are also strongly encouraged. As in past seasons, parking will be $5 per vehicle. Cash will be allowed, but parking attendants will also have the capability of taking credit and debit cards this season. Credit and debit transactions are also encouraged at the concession stands and also at the Mac Shack merchandise booth.
- Masks or other forms of PPE are required and must be worn. You are required to wear a mask, gaiter, or other form of personal protective equipment for entry into the building. You must wear a mask or other form of PPE at all times except for when ACTIVELY eating or drinking. This will be strictly enforced throughout the game.
- The Macon Centreplex now has a clear bag policy. No purses, backpacks, or other bags are allowed if not clear in nature to allow for viewing of all contents.
- Please abide by the other regulations throughout the building. They are there for your personal safety and well-being. Designated entrances and exits to the building have been assigned based on seating, and entrances and exits from the arena bowl to the concourse area will be one-way traffic. Please adhere to these at all times.
- Have fun! Make noise! Macon is widely known around the league as having some of the loudest and proudest fans in the entire SPHL. With reduced capacity, we need you now more than ever to make your presence known! While some of the policies may have changed this season, the ability to make the Centreplex one of the most raucous environments in all of pro hockey has not. Come prepared to cheer on the Mayhem!
- All tickets are mobile only for the 2020-21 season. To limit interaction as much as possible, all tickets for this season will be available through the TicketMaster mobile app. The app is available through the App Store (Apple/iOS) as well as Google Play (Android). Alternatively, tickets can also be purchased online on the TicketMaster website. See the Mobile Ticketing 101 document below for information on purchasing mobile tickets.
- Due to social distancing guidelines, tickets are available in a reduced capacity in “pod” groupings of seats (i.e. ticket groupings of 2, 4, 6, 8, etc.). Each seating pod will have space surrounding to allow for social distancing at the event consistent with applicable health and safety guidelines. When you purchase tickets, you must purchase all tickets available for sale in a preset grouping.
- Tickets will also be available for purchase the day of the game at the parking booth. Box office attendants will man the parking booths and will also be selling tickets the day of the game. However, you are still strongly encouraged to purchase your tickets prior to arrival due to the limited capacity this season. The box office attendant will send your tickets electronically through the TicketMaster app.
- Fans can still print out hard copy tickets at the Centreplex box office prior to entry; however, there will be a charge for this service.
- All parking is $5 per vehicle as in previous seasons. Cashless transactions are encouraged. This season, you are encouraged to use credit and debit cards to pay for parking.
- Your assigned parking area is based on your section on your ticket(s). There will be four “zones” in the Centreplex this season, each with a separate point of entry.
The yellow and green zone entrances will be at the front of the building; the red zone entrance will be at the north smoking area; and the blue zone entrance will be at the south smoking area. Designated smoking areas will be outside the building but detached from the main entrance and exit areas.
- You must have the following for entry in the building: a mask, gaiter, or other acceptable PPE (personal protective equipment); a clear bag in the place of a purse, backpack, or other bag, and a body temperature less than 100.4F. Your ticket will be scanned, bags will be checked, and temperature will be taken at the point of entry. If you present with a fever of 100.4F or higher, you will be sent to a holding area outside the building, where your temperature will be resampled after 15 minutes. If you still have a temperature over 100.4F, you will not be admitted into the building.
- Smoking sections will be provided on the north and south sides of the building in grass areas at a minimum of 25 feet from the building. Please practice social distancing when utilizing the smoking areas.
- Please adhere to the one-way entrance and exits into the arena bowl. Each point of entry into the arena will be one way to allow for social distancing. Please do not congregate in the entrance/exit areas. For this season only, you will be allowed to freely flow into and out of the arena bowl, even during play. Refer to the arena map on page 6 for the location of one-way entrances and exits into the arena. Entrances are denoted by purple arrows, while exits are denoted by pink arrows.
- You must wear a mask/PPE at all times while not eating or drinking. This will be strictly enforced. Masks are required at all times, especially when in ingress or egress into and out of the building or the arena floor.
- Restrooms will be open but at a reduced capacity. Lavatories, urinals, and toilets will be clearly marked inside each restroom to allow for social distancing. Please adhere to one-way entrance and exit guidelines in the restrooms.